cheap tickets hell

When we were making plans for our trip to Gatlinburg we found out about a great hotel on the side of a mountain the pictures and info looked great so we booked that hotel for the night before our wedding with Cheaptickets.com.

So we drove through lunch time traffic through Seiverville, Pigeon Forge to Gatlinburg, we arrive at the hotel to find out they were overbooked. So everyone who booked online they were comping them/us a room at another hotel 15 miles and one hour away back in Seiverville. The Resort and Governors Crossing was a great hotel as I am sure the one that was more convient would have been.

The first hotel said that we would be refunded our money from cheaptickets.com but we would need to contact them and they would take care of it.

So I emailed and the response was that I needed to call. I finally called today and was in hell for an hour and a half. Then I was told we can't get anyone from the hotel on the phone which I know was complete BS and I would have to call back later. So what I did was called the hotel and explained my situation and the wonderful person I talked to said sure give them my name and tell them to ask for me and I will take care of it.

So here goes another call to cheaptickets.com, in which I explained what I wanted and here is who you need to call to get your info from the hotel that they will not be asking for that money you have already charged to us and you really can refund it.

One short 10 minute phone call later I was told I should have my refund in 3 to 5 days...

The lesson here is: Persistance pays.